Refund and cancellation policy

Baseline aligned with Taiwan Consumer Protection Act distance-selling practice; specific fee terms are confirmed per contract. Proposed, pending business confirmation.

Scope

This policy applies to paid consulting services offered by RebootFlow Software Consulting Co., Ltd. (UBN 81895154): project-based software engineering, technical reviews, and implementation support.

Cooling-off period

For distance contracts where applicable, consumers may withdraw within seven (7) calendar days of signing without stating a reason, unless work has begun with your express consent or digital deliverables have been fully supplied under the exceptions in the Consumer Protection Act.

Services already started

If you request immediate commencement and agree in writing, fees for work performed before withdrawal may remain due. Milestones invoiced and accepted are non-refundable except where we failed to deliver the agreed scope.

Cancellations and rescheduling

Discovery calls may be rescheduled with reasonable notice. For fixed-scope projects, cancellation after kickoff is handled per the statement of work—typically pro-rata for completed milestones and documented expenses.

Deposits and no-shows

Any deposit requirements are stated in your quote. Missed meetings without notice may forfeit preparation time billed at the agreed hourly rate.

How to request a refund

Email info@rebootflow.digital with your name, contract reference, and reason. We respond within ten business days. Approved refunds are returned via the original payment method where possible within thirty business days.

Disputes

Contact us first at +886-2-0000-2206 or the email above. You may also use consumer mediation channels available in Taiwan.